Shipping & Returns

We currently ship within the United States only.

All orders include free standard shipping, with no minimum spend required.

Orders are typically processed within 1–3 business days and delivered within 3–7 business days, depending on your location and local delivery conditions.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey every step of the way.

Please note that delivery times are estimates and may occasionally vary due to carrier delays, holidays, or unforeseen circumstances outside our control.

 

Returns & Support

We want you to feel confident shopping with us.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll work with you to resolve the issue as quickly as possible.

Due to hygiene and safety reasons, we are unable to accept returns on opened or used skincare and beauty products unless they arrive damaged or faulty.

To request support, please contact our team at:

[Team@skinmatch.co]

Include your order number and a brief description of the issue so we can assist you efficiently.

 

Exchanges

At this time, we do not offer direct exchanges.
If there is an issue with your order, please reach out to our support team and we’ll help find the best solution.